Manager - Business/ Systems Analysis - Revenue Systems Ops

Manager - Business/Systems Analysis - Revenue Systems Ops

Join to apply for the Manager - Business/Systems Analysis - Revenue Systems Ops role at Mastercard.

Overview

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industry’s most passionate, motivated & engaged global team – Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

Role

• Drive the global roadmap and improvement efforts of the Revenue operational systems across the Mastercard Services organizations – focusing on Billing Order Management and related customer portals.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best in class governance and processes are being used.
• Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams and developers to test, validate and implement.
• Collaborate with system engineering for products you manage including design and integration ensuring they function optimally and meet business needs.
• Provide training and support adoption to the Salesforce.com systems' user base.
• Provide technical and process support for inquiries on Billing Order Management and related customer portals of Business Operation’s platforms, to include support related to system records that drive volumes, delivery, billing and revenue recognition.
• Operational support of our product line campaigns including Card Holder Services, Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
• Support investigation and resolution of issues, concerns and general requests.
• Conduct periodic Quality Control checks and Data Audits.

All About You

• BS/BA degree or combination of experience and formal education.
• Relevant experience (e. g. , Product Owner/Manager, Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support, and business inquiries.
• Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
• Ensure
  - collaboration with multiple engineering teams to deliver on shared objectives.
• Experience in implementing or managing CRM, Order Management or other Revenue Ops operational systems (Oracle, Salesforce.com, Billing, etc. ).
• 5+ years of relevant professional experience, with suitable educational qualifications.
• Strong project management, stakeholder management and communication skills.
• Keen analytical and proven
  - solving skills with a detailed driven and results oriented approach.

Preferred Qualifications

• Salesforce.com business analyst / administrator certification is a plus.
• Business acumen on revenue related operations such as order management, revenue recognition or billing is a plus.
• Experience managing key client relationships is a plus.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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