Manager, Client Services Lisboa

Manager, Client Services
Lisboa
Lisboa, Lisboa, Portugal

Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to pro
Sapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a
- leading software platform;

and we help clients surface knowledge they already have through expansive knowledge management.

The role of Manager is to build and run a high performing team with an inclusive and innovative culture representative of pro
Sapient's values. As a Manager you are accountable for ensuring Company goals are met, while driving the career development of your direct reports. You will support your Team in facilitating strong project delivery against Company revenue and margin growth targets, such as maintaining a low CPH. You will have Client ownership with a focus on growing our market share and building our reputation as a trusted premium provider.

Proven track record of success in a
- paced, outbound,
- driven environment is essential (e. G. expert networking, recruitment, sales, or similar industries).

Key Duties:

Project Management

• Accomplished in internal and external stakeholder management, you'll empower and coach your Project Lead/s to ensure prompt and successful project work, coaching them through complex, niche or challenging briefs.
• Extensively set and use key productivity metrics and diagnostic tools to assess
  - level performance and opportunities.
• Drive innovation and continuous improvement, adopting best practices and sharing feedback for continuous improvement.
• Collaborating with your Project Lead to ensure pro
  Sapient's and Client's Compliance policies, procedures and frameworks are adhered to at all times.

Client Management

• In collaboration with other Departments, use key performance metrics, such as, but not limited to unit growth and market share, to strategize and prioritise key Clients whilst identifying new, and deliver upon existing, growth opportunities in order to meet and exceed revenue and margin targets.
• Proactively lead engagement with Clients - ranging from Users through to Senior Partners - to cultivate valuable and mutually beneficial relationships that further provide the opportunity to
  - sell pro
  Sapient's full product offering (I. E. , Surveys), while obtaining intel that will support project yield, or provides a strategic insight on market movements.
• In partnership with our Business Development/Commercial Team and other internal and external stakeholders you will conduct strategic data analysis that will drive insight. This will be used in