Manager, Five Senses Strategic Planning (NJE) Paço de Arcos

Purpose of Position

Lead and develop the Five Senses
- ,
- and
- term strategic planning, core concepts, strategic themes; guide the projects and initiatives to further elevate, differentiate and redefine our Net
Jets experience. With a clear roadmap and compelling value proposition, identify, improve, and streamline overly cumbersome processes. Develop new strategies and tactical processes designed to enable the Global Five Senses department to deliver outcomes that achieve
- improving business results.

Tasks and Responsibilities

• Direct and oversee the Five Senses functions in Net
  Jets Europe in close collaboration and alignment with Net
  Jets US Five Senses leadership.
• Plan, define and lead the Global Five Senses strategic themes’ initiatives and projects that integrate local motifs and craft yet deliver with a global perspective on service, design, function, and quality aligned with Net
  Jets brand and service standards.
• Lead the Net
  Jets Europe Five Senses influence and impact across the business by focusing on organizational initiatives that further develop and heighten the "Only Net
  Jets" experience across all touchpoints Owners and Prospects have in their journey, including onboard experience and Net
  Jets exclusive use facilities.
• Identify processes that require streamlining to create efficiencies and develop new strategies and tactical processes to enable Global Five Senses to meet its objectives.
• Lead to further define Net
  Jets service concepts and their touchpoints in coordination with the Global Five Senses team in Net
  Jets US and associated teams and departments such as Marketing, Onsite Experience, Facilities, Operations, Maintenance, Crew Management and Training, Sales.
• Lead the culture of curiosity to continually seek ideas, designs, and innovative ways to inspire and willingness to experiment.
• Support the Service Level definitions review with corresponding business practices in coordination with Net
  Jets Inc stakeholders.
• Foster an emotionally intelligent approach to service that begins with empathy. Practice the platinum rule “Treat the Owners the way they would like to be treated. ”
• Define and oversee Net
  Jets Europe Five Senses internal communication strategy in close collaboration with Five Senses Development Specialist.
• Work across the organization to develop clear and compelling value propositions on service development initiatives to ensure alignment and consistency with Net
  Jets brand and standards, embedding sustainability in all Net
  Jets Five Senses initiatives.
• Lead to identify, track, and report key metrics to measure Net
  Jets Owners’ experience with the associated touchpoints and identify gaps that require mitigation together with company stakeholders.
• Support the further development of clear guidelines and service standards for Net
  Jets Partners, to be integrated within their SLAs, through close collaboration with Procurement.
• Lead and motivate Net
  Jets Europe Five Senses team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results.
• Define, monitor, and oversee the Five Senses
  - ,
  - , and
  - term planning and budget requirements for Net
  Jets Europe in close coordination with key stakeholders contributing to Owners’ experience with our brand, and their budgets to ensure sufficient resources are available to meet objectives while guaranteeing cost effectiveness and control.

Education

Bachelor's in Marketing or Business Management

Years of Experience

6-8 years of experience

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Bachelor's degree in Business Administration / Strategic Planning/ Marketing or equivalent experience.
• Minimum of 5 years of experience working in luxury hospitality.
• Minimum of 3 years of management or supervisory role is preferred.
• Experience as a cabin crew member is preferred.
• Experience in Marketing is preferred.
• Solid experience in building strategies and business planning is required.
• Proven track record of designing and implementing successful strategies to elevate the customer/ Owner experience.
• Minimum of 1 year experience in coaching and mentoring.
• Fluency in Business English (written and spoken).
• Proficiency in MS Office.
• Excellent Customer Centricity.
• Strong analytical skills.
• Must have strong organizational skills and adapt to constantly changing situations and many different cultures.