Manager GBS HR Services - Mobility Porto

Manager GBS HR Services - Mobility
Porto
Porto, Porto District, Portugal

Purpose & Overall Relevance for the Organization

Manage all aspects of the GBS Mobility Operations team within the HR Services framework, providing excellent services and business competence in all Mobility-related processes. Support the continuous enhancement of services by aligning with key responsibilities.

Key Responsibilities:

1. Manage a team of 6 to 15 people, ensuring team performance and execution according to KPIs and strategy.
2. Monitor daily mobility/relocation requests, service delivery, vendor management, and team performance, ensuring standards are met.
3. Lead team management activities including coaching, training, motivation, and performance appraisals, identifying improvement opportunities.
4. Act as the first escalation point to resolve issues promptly, including root cause analysis and process improvements.
5. Replicate best practices across countries and ensure documentation is updated.
6. Ensure project and process delivery complies with policies, procedures, and legislative requirements.
7. Maintain internal controls, identify efficiency improvements, and support audits.
8. Build and maintain relationships with stakeholders such as HR Directors, COEs, and other HR functions.
9. Support the implementation of HR Services strategies regarding tools, programs, and processes.
10. Participate in projects and create team goals aligned with GBS strategy.
11. Develop and monitor KPIs and SLA metrics, maintaining data quality and confidentiality.
12. Support recruitment, onboarding, and integration of new team members.
13. Ensure good stakeholder relationships and monitor customer satisfaction.
14. Oversee daily operations, manage escalations, and ensure quality and compliance.
15. Perform data analysis, reporting, and handle
    -
    - day processing responsibilities.

Key Relationships:

• Employees
• COEs: CBE and Rewards
• HRBPs
• GBS Operations and Process Excellence teams
• Finance Department

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to navigate complex organizations.
• Experience in leading HR operational teams.
• Ability to prioritize and provide excellent customer service.
• Analytical skills and attention to detail.
• Results-driven,
  - motivated, with integrity and perseverance.
• Problem-solving skills and ability to work under pressure.
• Curiosity, growth mindset, and willingness to learn.
• Solid HR knowledge including Immigration, Mobility, and HR Administration.
• Understanding of legal regulations in European countries.
• Experience with SAP and HR systems.

Minimum Qualifications:

• University degree in HR/Business Administration or similar.
• 5+ years of experience in HR Operations/Services.
• Experience in Mobility/Relocation is a strong advantage.
• Proficiency in MS-Office applications.

At adidas, we foster a winning culture emphasizing mental strength, with core behaviors such as Courage, Ownership, Innovation, Teamplay, Integrity, and Respect. We celebrate diversity and are committed to inclusiveness, being an Equal Opportunity Employer.