Manager, Global Airport Experiences Lisboa

Manager, Global Airport Experiences

Lisboa, Lisboa, Portugal

Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.

In this role, you will help with the development, optimization and delivery of Mastercard Collection Airport benefits, to bring to life the Mastercard Collection fast track lanes and Taste of Priceless dining locations. You will manage key partner relationships and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the Travel vertical. This role supports EUR, AP, and MEA asset development, vendor management, issuer communication, coordination with regional teams, and launch timelines. The ideal candidate excels in communication, works independently, and ability to flex to align global teams. Data-driven insights are valued.

Responsibilities

• Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value and align to global Airport strategy
• Revenue Growth: identify and execute opportunities that expand monetization of Airport benefits
• Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
• Global Execution: Support asset development, vendor management, and communication with our issuers across the EUR, AP, and MEA regions. Coordinate with regional teams and manage project timelines from start to finish

Experience & Qualifications

• Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective go to market strategies
• Strong financial acumen with ability to build business cases, manage budgets, understand cost drivers and own P&L
• Experience with airport lounge operations and external vendor management is preferred
• Experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs
• Proven track record of managing value partner relationships and delivering measurable business results
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
• Ability to operate strategically while managing multiple complex initiatives in fast paced environments

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.