Manager, Global Airport Experiences

Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Global Airport Experiences – Cardholder Services is a critical organisation within the Consumer Products & Processing business, delivering best‑in‑class benefits. The Manager will help with the development, optimisation and delivery of Mastercard Collection Airport benefits, bringing to life the Mastercard Collection fast‑track lanes and Taste of Priceless dining locations. The role will manage key partner relationships and ensure seamless execution across product, services and operational teams, while ensuring market competitiveness and pricing consistency for Mastercard in the Travel vertical. The role supports EUR, AP, and MEA asset development, vendor management, issuer communication and regional coordination.

Responsibilities

• Card Benefits Strategy & Development – align with relevant product teams and deliver benefits that enhance customer value and align with global Airport strategy.
• Revenue Growth – identify and execute opportunities that expand monetisation of Airport benefits.
• Partner Relationship Management – serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs.
• Alignment – ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers.
• Go to Market – equip Commercialisation teams, B2B Marketing and other relevant teams with tools, training and insights to effectively sell and raise awareness.
• Performance and Reporting – track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement.
• Global Execution – support asset development, vendor management, and communication with issuers across the EUR, AP, and MEA regions. Coordinate with regional teams and manage project timelines from start to finish.

Experience

• Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective
  - to‑market strategies.
• Strong financial acumen with the ability to build business cases, manage budgets, understand cost drivers and own P&L.
• Experience with airport lounge operations and external vendor management is preferred.
• Experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs.
• Proven track record of managing high‑value partner relationships and delivering measurable business results.
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions.
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organisations.
• Ability to operate strategically while managing multiple complex initiatives in fast‑paced environments.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Business Development and Sales

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet