Manager, Global People Systems & Operations Lisboa

Manager, Global People Systems & Operations

Would you like to help us set the scene for DSV’s global HR tool in close collaboration with our stakeholders? Do you have experience with providing end user support within SAP Success
Factors? Then join us to make your mark on our growth journey. Currently our modules contain Employee Central, Time off, Onboarding, Recruitment, Recruiting Marketing, Performance Management and Succession. We have an ambitious plan to onboard the remaining countries and implement more payroll integrations in the upcoming years all while supporting the current 83 countries leveraging the solution.

You will work together with stakeholders at various levels and across the global DSV organization.

Responsibilities

• Lead a global Global People Systems & Operations Services team in supporting DSV Employee Central (an SAP Success
  Factors product), DSV’s global HRIS system, while maintaining a customer centric mindset.
• Build and maintain a strong functional Global People Systems & Operations Services team through effective recruiting, training, coaching, team building and succession planning. Prepare and participate in the preparation of development plans for each functional associate who is a member of the HRIS team. Assess the skills and skill levels necessary to achieve HRIS work objectives.
• Support the Manager, Employee Central Projects, Global People Systems & Operations in the identification and implementation of enhancements, new SAP Success
  Factors modules, and business process
  - design
• Works with end users to identify and resolve reported issues inclusive of performing data reporting and analysis, troubleshooting issues, and working with IT to resolve.
• Monitors the AD user accounts, checking consistency with DSV Employee Central data.
• Ensures efficient processes, data integrity, regulatory compliance, and develops processes that are designed to improve system utilization and
  - user friendliness.
• Contribute to definition, communication & implementation of DSV Employee Central policies, procedures and best practices.
• Maintain DSV Employee Central data integrity by establishing audit procedures to ensure accuracy.
• Understands EU laws, data privacy, security and labour requirements that impact DSV Employee Central setup and maintenance to ensure compliance.
• Stay current on SAP Success
  Factors release strategy and support the rollout of new features and functionality into the DSV Employee Central roadmap as appropriate

Required Skills

• Highly motivated, resourceful, results driven and persistent. Ability to think strategically, gather and analyze information in order to make appropriate decisions
• Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members. Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures. Monitors process, progress, and results; designs feedback loops into work
• Ability to influence, motivate, and collaborate with others. Establish and maintain effective working relationships with all Human Resource team members as well as key contacts in IT, IAMD, Finance and Payroll to ensure alignment in cross functional processes.
• Efficiently identifies and resolves problems
• Ability to effectively communicate technical information to
  - technical users
• Make day to day decisions used to support strategic direction
• Leverage business acumen in dealing with internal customers to drive the Global People Systems & Operations roadmap and prioritization discussions
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect, follows through on commitments
• Ability to maintain the highest level of discretion and confidentiality
• Prioritizes and plans work activities, possesses strong organizational skills

Education and Experience

• Minimum Bachelor’s Degree in business, human resource management, information technology, or related area of study required.
• 5+ years prior work experience, in an HRIS, HR or IT project management role implementing and supporting HR applications for a large organization including experience in one or more of these areas of focus: HR applications for Core HR, Recruitment, Onboarding, Performance, Succession, business process redesign, system enhancements, new development, reporting, user support and training. Global experience preferred.
• Minimum of 3 years’ experience in HR related systems administration (SAP Success
  Factors preferred), payroll processing, functional support, and enhancement development required.
• Advanced skills in MS Excel.

Languages

• Proficient Level of English (spoken & written)

What we offer

• Permanent contract
• Private medical care
• English courses - financial or
  - financed by company
• Food allowance
• Work schedule 35h/week
• Hybrid and flexible work (3 days in a week at the office)
• Comprehensive onboarding program
• Buddy
• Good access to public transports

DSV is an equal opportunities employer and welcomes applications from all qualified candidates.