Manager, Technical Account Management Porto

Manager, Technical Account Management
Porto
Porto, Porto District, Portugal

Manager, Technical Account Management

Hybrid - Lisbon, Portugal

Full-time, Permanent

About Dynamic Yield

Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, Io
T, and call centers. Our platform enables
- time personalization, A/B testing, and product recommendations that drive measurable business outcomes.

Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.

The Role: Technical Account Management (TAM) Team Lead

As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a
- performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.

What You’ll Do

Client Success & Technical Leadership

• Serve as a subject matter expert on Dynamic Yield’s technical capabilities.
• Lead clients through implementation, onboarding, and ongoing optimization.
• Troubleshoot issues, provide strategic consultation, and ensure business value is realized.
• Partner with Engineering and Product teams to improve client outcomes.
• Develop documentation, tutorials, and resources to support customer education.

Team Leadership & Strategy

• Recruit, onboard, and mentor a diverse team of TAMs.
• Define goals, conduct performance reviews, and support career growth.
• Prioritize workloads, manage escalations, and track KPIs.
• Drive customer success outcomes such as renewals and upsells.
• Lead process improvements and strengthen
  - functional collaboration.

What You Bring

• Proven experience in technical,
  - facing roles within Saa
  S or digital marketing.
• Strong knowledge of web technologies (Java
  Script, HTML, CSS) and mobile platforms (i
  OS, Android).
• Demonstrated success in building and leading
  - performing teams.
• Excellent communication skills with both technical and
  - technical stakeholders.
• A
  - first mindset and strong
  - solving ability.
• Fluency in English, with the ability to thrive in
  - paced, global environments.

Thank you for your applications!