Manager, Technical Account Management Lisboa

Manager, Technical Account Management
Lisboa
Lisboa, Lisboa, Portugal

Manager, Technical Account Management

Hybrid - Lisbon, Portugal

Full-time, Permanent

About Dynamic Yield

Dynamic Yield is a leading provider of personalization technology, empowering businesses to deliver individualized experiences across web, mobile apps, email, kiosks, Io
T, and call centers. Our platform enables
- time personalization, A/B testing, and product recommendations that drive measurable business outcomes.

Our culture is rooted in collaboration, agility, and a shared passion for transforming digital experiences. We celebrate curiosity, encourage experimentation, and support one another in delivering excellence.

The Role: Technical Account Management (TAM) Team Lead

As a TAM Team Lead, you’ll combine deep technical expertise with people leadership to deliver outstanding client experiences and drive team success. You’ll manage a
- performing, multicultural team while also acting as a Senior Technical Account Manager—guiding product implementation, resolving complex issues, and ensuring clients maximize the value of our solutions.

What You’ll Do

Client Success & Technical Leadership

Serve as a subject matter expert on Dynamic Yield’s technical capabilities.

Lead clients through implementation, onboarding, and ongoing optimization.

Troubleshoot issues, provide strategic consultation, and ensure business value is realized.

Partner with Engineering and Product teams to improve client outcomes.

Develop documentation, tutorials, and resources to support customer education.

Team Leadership & Strategy

Recruit, onboard, and mentor a diverse team of TAMs.

Define goals, conduct performance reviews, and support career growth.

Prioritize workloads, manage escalations, and track KPIs.

Drive customer success outcomes such as renewals and upsells.

Lead process improvements and strengthen
- functional collaboration.

What You Bring

Proven experience in technical,
- facing roles within Saa
S or digital marketing.

Strong knowledge of web technologies (Java
Script, HTML, CSS) and mobile platforms (i
OS, Android).

Demonstrated success in building and leading
- performing teams.

Excellent communication skills with both technical and
- technical stakeholders.

A
- first mindset and strong
- solving ability.

Fluency in English, with the ability to thrive in
- paced, global environments.

Thank you for your applications!