Market Operations Manager Europe

Ensure seamless operational execution in the Iberia market by overseeing day‑to‑day operations, ensuring SLA compliance, coordinating with local providers, and driving performance improvements through data, processes, and team management.

Functions And Responsibilities

• Lead and mentor a team of Market Operations Specialists.
• Oversee day‑to‑day operations across departments to ensure operational goals are met.
• Plan and conduct regular on‑site inspections to assess fleet conditions, driver performance, and service execution.
• Report any observed incidents to the relevant departments and ensure corrective actions are implemented.
• Monitor KPIs and service‑level agreements (SLA), proactively identifying non‑compliance and launching corrective actions.
• Plan and execute adjustments to existing live operations, including vehicle, route, or frequency changes.
• Coordinate and execute operator replacements when required, ensuring a smooth operational transition.
• Support project delivery and ensure timely execution of cross‑departmental initiatives.
• Manage client expectations through clear, professional communication and fast issue resolution.
• Anticipate and manage external events or client schedule changes that may impact routes, adjusting operations accordingly.
• Ensure all local operations follow standardized global processes, SOPs, and escalation protocols.
• Collaborate closely with Global Routing, Traffic Control, and Provider Success to align market operations with global standards.
• Develop and validate operational studies such as new route viability analysis, route restructuring, merging, or suppression and efficiency.
• Handle pricing updates and negotiations linked to operational changes.
• Own onboarding projects for new clients interfacing with internal and external clients.
• Define priorities, allocate responsibilities, and ensure timely execution of tasks.
• Ensure the team conducts regular field inspections, maintains accurate records, and communicates effectively with other departments.
• Promote a culture of ownership, accountability, and data‑driven decision‑making.

Requirements And Values

• Minimum 5 years in operations, logistics, mobility, or transportation management (preferably in tech‑enabled services).
• Degree in Operations Management, Business Administration, or related field.
• Proficiency in English and Portuguese required; Spanish is a plus.
• Proficiency with tools such as Excel/Sheets, Power BI, and operational platforms (e. g. , routing, ticketing, CRM).
• Proven experience managing teams and stakeholders.
• Familiarity with KPIs such as punctuality, occupancy, and SLA compliance.
• Strong analytical and problem‑solving abilities.
• Focused on the Ride spirit (proactive, dynamic, user‑oriented and results‑driven).
• Highly adaptable and flexible in changing environments.
• Excellent organizational skills and attention to detail.
• Working under stress and in a highly demanding environment.

Labour Contract

• Type of Contract: Permanent contract, with a 6‑month probationary period.
• Office location: Praça Alvalade 6, 4º direito, 1700-036 Lisboa.
• Flexible work: Adherence to Busup’s Flexible‑Remote work policy (currently allowing 2 remote workdays per week).
• Compensation: Competitive package including meal allowance.
• Equipment: Full work setup (laptop and necessary software licenses).
• Benefits: 23 working days of annual leave, plus half a day off on your birthday.
• Health insurance coverage.
• Multicultural and dynamic environment, offering growth opportunities and real impact on the business.