Market Support Executive Porto

Market Support Executive
Porto
Porto, Porto District, Portugal

ABOUT US

Hostelworld Group, the global
- focussed online booking platform, inspires adventurous minds to meet the world and come back with
- changing stories to tell. Our customers seek cultural connection and unique experiences, facilitated by our extensive selection of hostels in prime locations, accessible via our website and mobile app, which operate in multiple languages.

Founded in 1999 and headquartered in Dublin, we have a diverse team of 230 professionals across Technology, Product, Global Markets, HR, Finance & Legal, and Marketing, based in Dublin, London, Porto, Shanghai, and Sydney. Hostelworld is publicly listed on the London Stock Exchange and Dublin Euronext.

LOCATION

This role is based in Portugal, with an office hub in Porto supporting a hybrid work model. Candidates should be able to commute to the office as needed.

WHO YOU'LL WORK WITH

You will support initiatives to expand our market share and revenue in key cities, working with our experienced Dublin-based team and collaborating across departments to enhance our service excellence and promote our tools to property partners. The role reports to the Market Support Team Lead and requires a proactive,
- driven approach.

WHAT YOU'LL DO

• Respond to calls and emails from properties efficiently, meeting targets.
• Identify and convert potential leads into product adoption.
• Assist in onboarding new property partners.
• Coordinate with Customer Service and Commercial teams to resolve queries and explore opportunities.
• Maintain clear communication and report on action items.
• Ensure
  - quality content management.
• Follow up on new
  - ups and onboarding.
• Identify process improvements proactively.
• Work on a roster, including weekends and shifts as required.

WHAT WE'RE LOOKING FOR

• Highly motivated
  - starter with strong organizational skills.
• Proficiency in Spanish, Portuguese, and English is essential.
• Effective communicator and team player.
• Passionate about delivering excellent B2B service.

WHAT WE OFFER

• Competitive salary and benefits.
• Additional annual leave plus wellbeing days.
• Paid family leave and flexible working options.
• Support for professional growth.
• Inclusive policies supporting various life stages and needs.
• Paid volunteering days to give back to the community.

OUR BEHAVIOURS

• Grow others: We invest in developing skills and fostering growth.
• Master it: We are committed to expertise, inquiry, and
  - driven decisions.
• Collaborate: We work together, valuing diverse perspectives.
• Adapt: We remain flexible and innovative in changing environments.
• Deliver: We focus on outcomes and speed, maintaining quality.

We value diverse teams that reflect our customers and communities. If you meet most requirements and believe you can succeed, we encourage you to apply.