Marketing Analyst - Research Analyst Porto

Marketing Analyst - Research Analyst
Porto
Porto, Porto District, Portugal

Direct message the job poster from Adecco Permanent Recruitment

Consultant | Sales & Marketing | Adecco Permanent Recruitment

Adecco Permanent Recruitment is currently hiring a Marketing Research Analyst (m/f) to join a leading multinational logistics company. This is a hybrid role based in Porto, Portugal.

If you are passionate about customer insights and
- driven strategies, this opportunity will allow you to contribute directly to enhancing the customer experience and driving business growth across European markets.

Key Responsibilities:

• Plan, execute, analyze, and optimize customer research initiatives across Europe to gather meaningful insights and improve customer satisfaction;
• Manage, analyze, and report on Post-Interaction and Relationship surveys using Voice of the Customer platforms such as Qualtrics, ensuring a clear understanding of customer sentiment;
• Collaborate with
  - functional marketing teams to develop and implement ad hoc surveys and research projects aligned with business goals;
• Prepare and present performance reports on key Customer Satisfaction KPIs (OSAT, NPS, etc. ), delivering actionable insights and strategic recommendations to senior stakeholders;
• Stay informed about industry trends and customer behavior developments across European markets to support the continuous improvement of the Voice of the Customer program.

Candidate Profile:

• 1–4 years of experience in customer and/or market research, with a proven track record in executing and reporting research insights;
• Proficiency in Voice of the Customer platforms, particularly Qualtrics, including survey design, data analysis, and reporting;
• Strong analytical skills with the ability to interpret complex datasets and extract valuable insights;
• Excellent communication and presentation skills, capable of conveying results to both technical and
  - technical audiences, including senior management;
• Regional and
  - cultural awareness, with a solid understanding of customer behaviors across different European markets;
• Fluency in English is mandatory.

If you are looking to join a
- impact, international project with strategic visibility, we encourage you to apply!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wellness and Fitness Services

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