Marketing Customer Support Italian + English

Job Title

Marketing Customer Support Italian + English

Start Date

29 January 2026

Location

Lisbon, Portugal

Work Model

On
Site

Employment Type

Full‑time

About the Role

You will provide B2B support to the companys advertisers, helping them succeed with digital advertising products. This position involves end‑to‑end product troubleshooting, operational support, and client education across email and chat channels. Candidates must be comfortable working in a fast‑paced digital environment and have hands‑on experience in paid campaign management.

Work Schedule

• Initial schedule (12‑hour hoop period):
• Monday to Sunday 07:00 to 19:00
• Two fixed shifts:
• 07:00 – 16:00
• 10:00 – 19:00
• Later schedule (date to be confirmed by the client):
• 24/7 operation Monday to Sunday
• Rotative shifts
• 2 rotating days off per week

Salary & Benefits

• Base Salary: 1, 000 (paid over 14 months)
• Complexity Bonus 11 months: 200 (paid over 11 months)
• Meal Allowance: 7. 23/day (increases to 7. 63/day from 01/01/2026 for all working days)

Key Responsibilities

• Provide B2B customer support and end‑to‑end product troubleshooting for digital advertising products via email and chat.
• Take an active role from the start in identifying initiatives to improve overall service and user experience.
• Collaborate with in‑house Product Operations and Engineering teams to resolve all types of queries (generic, technical, or product‑related).
• Ensure high‑quality service delivery that drives Customer Satisfaction and meets service levels across channels.
• Maintain clear and timely communication throughout the case journey.
• Educate advertisers on product features, common issues, and best practices in collaboration with technical specialists.
• Contribute to productivity improvement and resolution‑time efficiency.

Requirements

• Mandatory experience in paid campaign management.
• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience in a Contact Centre or service program for an Advertising Tech company.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Strong customer service mindset.
• Ability to work both independently and as part of a team.
• Fluency in Italian and English.