Medical Information Associate (Finnish Speaking) Lisboa

Medical Information Associate (Finnish Speaking)

Prime
Vigilance (part of Ergomed PLC) is a specialized mid‑size pharmacovigilance service provider established in 2008, with staff across Europe, North America and Asia. We support pharmaceutical and biotechnology partners in Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance, covering all therapy areas including medical devices.

We invest in our staff through excellent training, development, well‑being and a healthy work‑life balance. Join us to make a positive impact on patient lives.

Job Description

Prime
Vigilance seeks a Medical Information Associate fluent in English and Finnish to join our growing Medical Information team.

Responsibilities

• Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Finnish and English.
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensure all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
• Participate in the out‑of‑hours provision of medical information for 24/7 enquiry handling services.
• Provide management with regular updates on project status and enquiry metrics.
• Assist in departmental regulatory inspection preparedness and actively participate in PV inspections or audits.

Qualifications

• Life science / bio‑medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred.
• Comfortable receiving enquiries by phone.
• Ability to perform out‑of‑hours service if required.
• Time, issue management, delegation, organization and multitasking skills with good attention to detail.
• Scientific acumen.
• Strong interpersonal and communication skills.
• Advanced English and Finnish skills, both verbal and written.

Why Prime
Vigilance

We prioritize diversity, equity and inclusion, creating an equal‑opportunity workplace where people of all backgrounds can grow. Our people are our greatest strength, enabling us to improve the lives of those around us.

Benefits

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues worldwide, with English as the company language.

Core Values

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Health Care Provider

Industries

• Pharmaceutical Manufacturing