Medical Information Officer- Portuguese Speaker Lisboa

Medical Information Officer- Portuguese Speaker
Lisboa
Lisboa, Lisboa, Portugal

Product
Life Group is looking for a Medical Information Officer- Portuguese Speaker to join its MI Department. The latter will have the responsibilities as below:

Responsibilities

Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception

Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client

Proceed to the recording of the cases to be handled on paper and/or computer, in English and Portuguese.

Restore managed calls in the ad hoc tool

Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person

Carry out quality control of certain telephone call reports according to the decision tree in force

Receive, file and acknowledge receipt of documents sent by client laboratories

Maintain the IT
- units up to data

Carry out the reporting of files to the client laboratories, if necessary

Participate in the telephone permanence (according to the days and hours determined)

Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity

Profile

Diploma in Sciences/ Degree/ Master 1 or 2

Languages : English and Portuguese (FLUENT)

Excel / Word

Similar experience would be preferred