Medical Information Officer- Portuguese Speaker Braga

Medical Information Officer- Portuguese Speaker
Braga
Braga, Braga, Portugal

Product
Life Group is looking for a Medical Information Officer- Portuguese Speaker to join its MI Department. The latter will have the responsibilities as below:

Responsibilities

• Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
• Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
• Proceed to the recording of the cases to be handled on paper and/or computer, in English and Portuguese.
• Restore managed calls in the ad hoc tool
• Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
• Carry out quality control of certain telephone call reports according to the decision tree in force
• Receive, file and acknowledge receipt of documents sent by client laboratories
• Maintain the IT
  - units up to data
• Carry out the reporting of files to the client laboratories, if necessary
• Participate in the telephone permanence (according to the days and hours determined)
• Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity

Profile

• Diploma in Sciences/ Degree/ Master 1 or 2
• Languages : English and Portuguese (FLUENT)
• Excel / Word
• Similar experience would be preferred