Microsoft Dynamics 365 Business Central Technical Support Consultant

Microsoft Dynamics 365 Business Central Technical Support Consultant

Join to apply for the Microsoft Dynamics 365 Business Central Technical Support Consultant role at Bearing
Point.

Our Portuguese team has been building up strong technological capabilities, focused mainly on Salesforce implementations and financial services operations. The Portuguese colleagues are part of firmwide communities such as Salesforce (Customer & Growth) and Data & Analytics & AI (Technology) as well as our Banking & Capital Markets segment community.

Overview

Our Microsoft team is at an inflection point of growth and we are looking for a Dynamics 365 Business Central Technical Support Consultant to join us on this exciting journey. We are seeking a C/AL and AL Developer to join our support team. You will work closely with clients and our Client Solution team to resolve issues and support the ongoing stability and optimisation of their NAV/Business Central systems.

Responsibilities

• Provide technical support for Dynamics 365 Business Central and Dynamics NAV
• Investigate, troubleshoot and resolve issues raised by clients
• Support Dynamics 365 Business Central
  - annual major updates with bug fixes, data corrections, and configuration adjustments
• Collaborate with the wider team to resolve complex system errors and performance issues requiring deep technical intervention
• Monitor open support tickets communicating effectively with clients to provide ongoing updates and deliver resolutions within agreed SLA’s
• Document solutions and workarounds – both generic and client specific to contribute to the support knowledge base
• Collaborate with Functional Consultants, Solution Architects, and Project Managers
• Work closely with the Client Success Consultants to ensure clients needs are met
• Maintain best practice development standards based on clean,
  - documented code and technical documentation for customisations and integrations
• Support and participate in quality assurance during projects and support various testing activities
• Monitor and optimise system performance through code and solution architecture
• Stay current with Business Central platform and development releases/roadmap

Qualifications

• Proven experience developing in C/AL and AL for Dynamics NAV and Dynamics 365 Business Central
• Strong understanding of Business Central architecture, including object ranges, licensing, and extension management
• Extensive experience working with Git source control and best practice code review and testing
• Experience working with various Dynamics 365 Business Central apps including Continia and Tasklet
• Knowledge of SQL Server and database management
• Advanced troubleshooting skills for both functional and technical issues for Dynamics 365 Business Central and Dynamics NAV
• Ability to diagnose and resolve performance issues, data errors, and configuration problems
• Familiarity with API web services and SQL database management in the context of Dynamics 365 Business Central and Dynamics NAV
• Experience using Power BI, Power Apps and Azure services with Dynamics 365 Business Central
• Strong communication and collaboration abilities
• Masters or Certification in relevant fields

About Bearing
Point

Bearing
Point is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: Consulting, Products, and Capital. Bearing
Point’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10, 000 people and supports clients in over 70 countries. Bearing
Point is a certified B Corporation, meeting high standards of social and environmental impact.

In Portugal, Bearing
Point currently operates with one office in Lisbon. We work closely with all Bearing
Point entities and offer technology and management consulting services with a human touch to both local and international top clients. Our office in Lisbon allows us to leverage work with customers who have large operations and affiliates across all of Europe. Together with our colleagues from Romania, the Czech Republic, and India, we are part of Bearing
Point’s Cross-Shore Enablement Hub (CSH) which offers a wide range of Consulting expertise.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Business Consulting and Services

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Point by 2x

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