Microsoft Dynamics 365 Specialist

Microsoft Dynamics 365 Specialist
Setúbal
Setúbal, Setubal, Portugal

At Lùkla, we partner with major European organisations to design and build
- scale,
- native data platforms in highly regulated and
- critical environments.

We are currently looking for an experienced Microsoft Dynamics 365 Specialist to play a key role in the operation, stabilisation and continuous improvement of a complex Dynamics 365 Customer Engagement platform already in production, within an enterprise environment.

This is a senior,
- on functional/technical role , focused on platform governance, best practices and operational excellence, rather than greenfield implementation or heavy development.

Location: Lisbon (hybrid – 1 to 2 days
- site per week)

Key Responsibilities

Dynamics 365 Platform Operations & Governance

• Act as a subject matter expert for a Dynamics 365 CRM platform (Sales and/or Customer Service) in production.
• Analyse and operationalise Microsoft recommendations, ensuring alignment with supported architectures and best practices.
• Support the continuous improvement of the platform, focusing on stability, performance, security and scalability.
• Act as a point of coordination between support teams, business stakeholders and external partners.

Service, Stability & Continuous Improvement

• Support post
  - live and production environments, contributing to platform stabilisation and
  - term sustainability.
• Identify risks, performance bottlenecks and improvement opportunities.
• Assist in the prioritisation and
  - up of corrective and evolutionary initiatives.
• Ensure proper documentation of solutions, processes and operational guidelines to support production teams.

Collaboration & Standards

• Promote and enforce good practices across the Dynamics 365 ecosystem.
• Contribute to defining standards related to configuration, customisation and platform usage.
• Work closely with functional and technical teams to ensure consistent and controlled evolution of the platform.

Required Skills & Experience

• Minimum 5–6 years of
  - on experience with Microsoft Dynamics CRM / Dynamics 365 CE.
• Solid experience with Sales and/or Customer Service modules.
• Practical knowledge of Power Platform within a Dynamics 365 CRM context.
• Experience working in enterprise and production environments.
• Familiarity with Agile and/or Waterfall methodologies.
• Strong
  - solving skills and a proactive, structured approach to platform operations.
• Ability to communicate effectively with both technical and
  - technical stakeholders.

Profile We Are Looking For

• Strong sense of ownership and responsibility over platform health.
• Oriented towards stability, quality and best practices, rather than continuous feature delivery.
• Comfortable in
  - term projects with a focus on operational excellence.
• Autonomous, organised and reliable.

Languages

• Portuguese — Fluent / Native
• English — Professional working proficiency