Microsoft Dynamics 365 Specialist

Microsoft Dynamics 365 Specialist
Lisboa
Lisboa, Lisboa, Portugal

At Lùkla, we partner with major European organisations to design and build
- scale,
- native data platforms in highly regulated and
- critical environments.

We are currently looking for an experienced Microsoft Dynamics 365 Specialist to play a key role in the operation, stabilisation and continuous improvement of a complex Dynamics 365 Customer Engagement platform already in production, within an enterprise environment.

This is a senior,
- on functional/technical role, focused on platform governance, best practices and operational excellence, rather than greenfield implementation or heavy development.

? Location: Lisbon (hybrid – 1 to 2 days
- site per week)

Key Responsibilities

Dynamics 365 Platform Operations & Governance

• Act as a subject matter expert for a Dynamics 365 CRM platform (Sales and/or Customer Service) in production.
• Analyse and operationalise Microsoft recommendations, ensuring alignment with supported architectures and best practices.
• Support the continuous improvement of the platform, focusing on stability, performance, security and scalability.
• Act as a point of coordination between support teams, business stakeholders and external partners.

Service, Stability & Continuous Improvement

• Support post
  - live and production environments, contributing to platform stabilisation and
  - term sustainability.
• Identify risks, performance bottlenecks and improvement opportunities.
• Assist in the prioritisation and
  - up of corrective and evolutionary initiatives.
• Ensure proper documentation of solutions, processes and operational guidelines to support production teams.

Collaboration & Standards

• Promote and enforce good practices across the Dynamics 365 ecosystem.
• Contribute to defining standards related to configuration, customisation and platform usage.
• Work closely with functional and technical teams to ensure consistent and controlled evolution of the platform.

Required Skills & Experience

1. Minimum 5–6 years of
   - on experience with Microsoft Dynamics CRM / Dynamics 365 CE.
2. Solid experience with Sales and/or Customer Service modules.
3. Practical knowledge of Power Platform within a Dynamics 365 CRM context.
4. Experience working in enterprise and production environments.
5. Familiarity with Agile and/or Waterfall methodologies.
6. Strong
   - solving skills and a proactive, structured approach to platform operations.
7. Ability to communicate effectively with both technical and
   - technical stakeholders.

Profile We Are Looking For

1. Strong sense of ownership and responsibility over platform health.
2. Oriented towards stability, quality and best practices, rather than continuous feature delivery.
3. Comfortable in
   - term projects with a focus on operational excellence.
4. Autonomous, organised and reliable.

Languages

• Portuguese — Fluent / Native
• English — Professional working proficiency