Microsoft Dynamics Customer Insights Lisboa

Microsoft Dynamics Customer Insights
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas: DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
- term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Microsoft Dynamics Customer Insights!

Mission: We are seeking expertise in software administration and server maintenance activities to support the API Management product operations team.

Our goal is to develop and operate transversal business solutions on an international scale.

The selected expertise will be responsible for providing daily operations support and maintenance, including troubleshooting, critical situation analysis, and recovery planning and implementation.

Additionally, expertise in management and SSL configuration, planning management, and technical support and administration across all environments is required.

The role also involves managing and maintaining operating system patches in compliance with Co
E recommendations, reviewing system logs, and proactively monitoring systems to address issues.

Furthermore, the expertise will be involved in business requirements and development according to detailed design, as well as designing, building, testing, and deploying project deliverables.

Responsabilities:

Support the configuration, customization, and use of features such as unified profile creation, customer segmentation, and behavior analysis.

Use advanced analytics tools to extract valuable insights into customer behavior, predict trends, and identify opportunities based on large volumes of data on the platform.

Support customer segmentation using Customer Insights' advanced segmentation capabilities to identify and classify customers according to different criteria (demographic, behavioral, transactional, etc. ).

Develop a testing strategy for projects that apply/transfer data to Customer Insights and prepare the respective documentation, supporting its
- on execution.

Support the Commercial department in implementation projects, carried out in conjunction with Corporate IT/T2D.

Requirements:

Professional experience requirements

Minimum of 2 years of experience in similar roles and seniority in the technical skills required.

Technical skills requirements

Knowledge of Big Data and Advanced Analytics: Have a good understanding of big data and advanced analytics (Data Science, Machine Learning) to work with
- scale customer data.

Power BI: Experience with Power BI, as Microsoft Customer Insights will often be used in conjunction with this data visualization tool to create dynamic dashboards.

Microsoft Dynamics: Familiarity with CRMs, particularly Microsoft Dynamics and Microsoft Dataverse

Azure and Power Platform: Familiarity with the Azure ecosystem (where Customer Insights can be hosted) and other Power Platform tools (Power Apps, Power Automate) can be a plus.

Knowledge of integrations: Have a good understanding of integrations and how data should be processed to be exported to external platforms.

Academic requirements

Proven training in a related field with a strong component in tools such as Microsoft Customer Insights and performing advanced analysis of customer data.

Specific Microsoft certifications and others related to data analysis, such as Power BI and Azure.

Fluency in Portuguese and English – mandatory.

Behavioral profile requirements.

Team spirit.

Proactivity.

Sense of responsibility, organization, and autonomy.

Good ability to interact with business & technical teams

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/API".

Thank You!

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.