Middle+/Senior Technical Support Manager for WSC Lisboa

Middle+/Senior Technical Support Manager for WSC
Lisboa
Lisboa, Lisboa, Portugal

Creativity and customer focus are our core values. Our team continuously updates our product and follows key industry trends while maintaining high quality and reliability.

Now we are looking for an experienced Technical Support Manager to improve working processes and strengthen our team.

What you will do

• Build and maintain
  - term customer relationships, process incoming requests.
• Provide support during software installation.
• Resolve complicated technical requests with the development team.
• Update information in Salesforce and a service desk system. Assist in the adoption of a new service desk system.
• Improve
  - support processes, build and maintain an internal knowledge base.
• Keep the product’s technical documentation up to date, especially the one available to clients.

Knowledge and skills required

• 3+ years of experience in technical support.
• At least an Upper-Intermediate level of spoken and written English.
• Excellent listening and negotiation skills,
  - centric approach.
• Understanding of software development processes and technologies.
• Ability to identify priorities and quickly shift between tasks.

Would be a plus

• Working experience in an IT product company.
• Experience with CRMs (Salesforce), Google Workspace (Gmail, Docs, Sheets, Meet), help desk support software (Jira Service Desk).
• Knowing additional foreign languages.
• Experience in writing technical documentation.
• Experience working with Windows, Linux, Docker.

Lisbon, Portugal

Tallinn, Estonia

Work environment

We provide a comfortable environment for employees’ work, development, and training. Past years have taught us to work remotely and be a team 1000 kilometers apart. We now use this to the fullest, building our distributed work process.

Assistance in professional growth through educational programs and conferences.

Everything you need to set up a modern workstation/laptop.

Generous paid days off and sick leave.

Job application

We personally review every CV — no AI involved — carefully considering all the information you provide. Your investment of time in a comprehensive and tailored application will be appreciated.

First name

Last name

First name Last name

Email

Phone number

Link to your Linked
In (optional)

Link to CV (make sure the file is shared)

Evaluate your level of spoken English

Specify a convenient communication channel

• Email
• Telegram
• Viber
• Whats
  App
• Other

Additional contact information (optional)

Cover Letter (optional)

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Dev Privacy Statement.

Response to the vacancy. You will receive a response to your resume within one or two business days. We might clarify some details, schedule a video call, or give feedback.

The first meeting. Video call with a recruiter, where we get to know each other better.

Technical interview

Interview with members of your future team. Here you will have the opportunity to learn more about the project and its technical details. Within a few days after the interview, we exchange feedback.

Offer

We announce our offer during the video call. At this stage, you and we can discuss all issues of interest to make a balanced decision about cooperation.