Ml Engineering Manager

Machine Learning Engineering Manager – Viseu, Portugal

Zendesk’s mission is to improve Customer Experience for more than 125, 000 global brands. Our Product Engineering team helps these brands make their billions of customers happy every day. We are looking for an experienced Machine Learning Engineering Manager to lead the ML knowledge team focused on generative AI and information‑retrieval systems.

As an ML Engineering Manager you will oversee a functional team responsible for the‑to‑end delivery of machine‑learning‑powered features, ensuring models are deployed reliably, at scale, with measurable quality and suitable cost. You will partner with Engineering, Product, Architecture and Tech Leads to align the team’s roadmap with company strategy and ship architecturally sound software on a regular cadence.

• Lead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance throughout the ML project lifecycle.
• Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
• Lead the recruitment of new team members and facilitate a rapid, engaging interview process.
• Hold quality 1:1s with team members and create a diverse and inclusive environment where people can thrive.

What you bring to the role

• Experience managing people across one or more teams, ideally with large, distributed Internet‑facing systems.
• Proven expertise in delivering machine‑learning projects to production.
• Expertise in NLP or Information Retrieval is a big plus.
• Excellent written and verbal communication skills.
• Strong prioritization skills, focusing on high‑impact work.
• Dedication to continual development.
• Collaborative, upbeat work ethic with ownership and fun.

Tech stack

• Python, Ruby, Scala, Java
• AWS, Kubernetes, Docker, Kafka
• Pytorch, Tensor
  Flow
• AWS Batch, EMR
• S3, RDS My
  SQL, Redis, Elasticsearch, Aurora

What we offer

• Full ownership of your projects.
• High impact work and clear influence.
• Passionate team environment.
• Opportunities to implement ideas and improvements.
• Career learning and growth.
• Flexible working hours and hybrid schedule (remote + onsite).
• Professional development funds.
• Comfortable office and remote setup.
• Choice of laptop and equipment.
• Premium medical insurance and private life assurance.

Hybrid working

Roles will attend a local office part of the week. Specific office schedule determined by hiring manager. Remote work is allowed for part of the week.

Equal Opportunity Employer

Zendesk is an equal opportunity employer and is proud of our commitment to diversity, equity and inclusion. We consider applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, veteran status or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. For accommodation requests, please email peopleandplaces@zendesk.com.