Monitoring & Support Engineer Lisboa

Monitoring & Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Jobbex, a company that empowers people & organizations by matching great talents togreat projects is looking for the next Monitoring & Support Engineer to support one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

Responsabilties:

• Proactively monitor both production and
  - production environments.
• Handle and resolve Level 1 and 2 incidents, logging and managing tickets.
• Perform initial diagnostics, apply standard procedures, and escalate issues when required.
• Develop dashboards and monitoring plans for systems and production environments.
• Collaborate with IT managers to resolve incidents, monitor service quality, and implement technical improvements.
• Keep operational documentation and monitoring guidelines up to date.

You'll be a great match if you have:

• Experience in IT support or operations (L1/L2).
• Knowledge of ticketing tools such as JIRA and GLPI CMDB.
• Skills in Linux (RHEL), Windows, monitoring environments (Nagios/Centreon), and scripting (Bash, Power
  Shell).
• Experience with data integration and building interactive dashboards (ELK / Kibana / Grafana).
• Availability for
  - call duties.
• Fluency in French and Portuguese (mandatory).

Enthusiastic?

Apply and lets talk!