Monitoring Technician

Generix Group is a leading Saa
S vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e‑invoicing, e‑reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top‑notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day‑to‑day support to over 4, 500 companies across more than 60 countries, processes over 500 million invoices, handles more than 40 million order lines each month, and manages 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac‑Darty, Essilor, and Ferrero.

Job Description

The Monitoring team is the central point of monitoring in the Cloud IT department. It provides continuous monitoring 365 days a year, on a rotating basis. The team oversees the management of events and/or incidents on the perimeter of the infrastructure and services of the Cloud IT solutions. After detecting an event or incident, this team checks how it should be managed and applies resolution actions using the appropriate procedure.

This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with the Customer Support Department.

Responsibilities

• Supervision of all technical platforms and client applications;
• Management of technical events or incidents;
• Perform technical operating procedures;
• Prepare operating reports;
• Propose continuous improvement actions.

Qualifications

• Degree in Software Engineering, Information Technology, Mathematics or similar;
• Background experience with Windows and Linux OS;
• Basic notions of computer databases, network concepts, communication protocols and virtualization;
• Experience with monitoring and alerting tools would be a plus;
• Basic scripting skills for automation of monitoring tasks would be a plus;
• Basic notions of Public & Private Cloud would be a plus;
• ITIL V3/V4 Foundation Certification / understanding of ITIL processes would be a plus;
• Ability to work in a team, be autonomous and able to respect instructions and procedures;
• Good communication and analytical skills;
• Good level of English is mandatory;
• Good level of French is mandatory.

Additional Information

More information about this role is available on the company website.

Offer

• Attractive compensation package;
• Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to building an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development and IT Services and IT Consulting

For more information, visit www.generixgroup.com