Monitoring Technician Trainee Leça do Balio

Monitoring Technician Trainee
Porto
Leça do Balio, Porto, Portugal

Job Description

The Control Room team is the single point of monitoring in the Cloud IT department. The team oversees the management of events and/or incidents on the perimeter of the infrastructure and services of the Cloud IT solutions. After detecting an event or incident, this team checks how it should be managed and applies the resolution actions using the appropriate procedure.

This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with the Customer Support Department.

MAIN RESPONSIBILITIES

• Supervision of all technical platforms and client’s applications;
• Management of technical events or incidents;
• Perform technical operating procedures;
• Prepare operating reports;
• Propose continuous improvement actions

Qualifications

• Technical Training in Software Engineering, Information Technology, Mathematics or similar; Must have eligibility for IEFP Internship
• Knowledge of Windows and Linux OS
• Basic knowledge of computer databases, networks, communication protocols and virtualization;
• Basic knowledge of Public & Private Cloud is a plus.
• Ability to work in a team, be autonomous and able to respect instructions and procedures;
• Good communication and analytical skills;
• Proficiency in English is mandatory;
• Knowledge of French is a plus.

Additional Information

• Excellent work conditions and environment (Centro Empresarial Lionesa).
• Generix is committed to building an inclusive environment, where diversity and equity are part of our culture. All our positions are open to people with disabilities.
• Generix will process your personal data in the context of your application. You have rights regarding your data. For more information, see our Privacy Policy at www.generixgroup.com.

For more information, please visit: www.generixgroup.com/pt