Move to Greece-French/English-Speaking Travel Customer Experience Associate Porto

Overview

Thinking of changing scenery?

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken) speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a
- known online travel platform. In this role, you will provide
- quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and
- related queries.

Location: Athens, Greece

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025

Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English
• Handle inquiries regarding reservations, cancellations, payments, and account issues
• Guide customers through online processes and ensure seamless problem resolution
• Maintain a high level of empathy, professionalism, and efficiency
• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)
• Strong communication and
  - solving skills
• Customer-oriented attitude and ability to work in a
  - paced environment
• Availability to work rotational shifts, Monday to Sunday
• EU citizenship or valid work permit for Greece

Important Considerations - Relocating Candidates

• Flight tickets reimbursement with first salary
• Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
• Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

• Remote within Greece: Apply by 3 October 2025
• Onsite relocating to Athens: Apply by 10 October 2025