Multilingual Content Moderators or Customer Care Specialists Lisboa

Overview

Job Title: Content Moderator / Customer Care Representative

Location: Lisbon, Portugal

Type: Full-time

About the Role: We are looking for motivated professionals to join our team in Lisbon as Content Moderators or Customer Care Representatives. In this role, you will ensure
- quality content management and provide outstanding support to our users. You will be part of a dynamic team working in a multilingual,
- paced environment.

Responsibilities

• Review and moderate online content according to company guidelines.
• Ensure compliance with platform policies and community standards.
• Respond to customer inquiries through various channels (email, chat, social media).
• Document and report content or user issues clearly.
• Collaborate with team members and escalate complex cases as needed.

Qualifications

• Fluent in German/French/Italian/Romanian/Danish/Spanish and B2-C1 English (spoken and written)
• Strong communication skills, both written and verbal.
• Detail-oriented with the ability to make sound judgments.
• Comfortable working in a
  - paced and evolving environment.
• Previous experience in content moderation, customer care, or digital platforms is a plus but not required
• High school completion diploma
• Valid paperwork allowing employment in Portugal