Multilingual Front Desk Specialist – Guest Experience

Oferta :

Office Assistant

Lisbon, Lisboa CENTURY 21 Realty Art Group

Hoje

diversas.

- Regime: Full-time;

Sales Administrative Assistant - French speaking

Ontem

Sales Support Coordinator (Portuguese / English / French)

Lisbon, Portugal — On-site

Full-time | Mon–Fri, 9am–5pm

Up to €22, 000/year + bonus

Are you fluent in Portuguese, English, and French and looking to grow your career in an international environment?

Do you love helping people, solving problems, and being the
- to person clients trust?

If yes, this role might be your next big step.

Join a global software company in Lisbon where you’ll support clients across France and beyond, working at the centre of a multilingual team. If you enjoy variety, coordination, communication, and making a real impact every day, you’ll feel right at home.

What You’ll Be Doing

• Be the main point of contact for clients via phone and email — offering quotes, guidance, and top‑tier support.
• Build strong relationships and help customers make the most of innovative software solutions.
• Manage records and processes in Salesforce , ensuring everything runs smoothly from order to invoice.
• Validate purchase orders and coordinate with clients to complete missing details.
• Collaborate with internal teams (Orders, Accounting, Sales & Marketing).
• Support contract renewals, bids, and tenders.
• Stay up to date on new products so you can provide confident and accurate information.

What You Bring

• Fluency in Portuguese, English, and French — all three are required.
• Experience in customer service or sales support is a plus.
• Strong MS Office skills; Salesforce experience is a big advantage .
• Detail‑oriented, proactive, and team‑driven.
• Occasional travel flexibility.

Why This Role Stands Out

• Work in a friendly, international team where your contribution truly matters.
• Daily use of your languages in a multicultural environment.
• Exposure to senior management and different parts of the business.
• Be part of a company that values collaboration, innovation, and exceptional service.
• Stable, Monday–Friday schedule in one of Europe’s most exciting cities.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Administrative Assistant with English and Italian

Job Overview:

We are seeking an Administrative Assistant to join our Team in Lisbon that supports Oliver Wyman Senior Professionals.

In this role, you will provide remote executive level administrative support to 5/6 Senior Professionals. Your key responsibilities will be: complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining marketing CRM database and expense processing.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Calendaring - Maintain diaries for Principals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
• Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc
• Travel Arrangement - Coordinate travel and accommodation, book cars, rail tickets, etc
• Timesheet and Expense Reporting - Prepare monthly timesheets for each assigned Principal and prepare all expense reports
• CRM and Client Support - Maintain/update client contact database to ensure accuracy of information for firm use
• Assist the Marketing Department with the co‑ordination of customised mailings
• Prepare letters, proposals and other documents using Oliver Wyman formatting styles
• Team Support 10 % - Provide coverage for AAs when out of the office to ensure seamless support to Principals
• Provide short‑term coverage for Partners or Principals who may be in the midst of an EA assignment transition or who are new to the Firm
• Provide training and support to new AAs
• Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team

What makes you stand out?

• At least 1 year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus
• Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment
• Maturity, poise and judgment
• Ability to maintain and respect confidentiality
• Ability to think strategically and contribute to development of departmental model
• One who takes constructive feedback in stride and incorporates feedback quickly
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
• Ability to undertake projects and produce quality and timely results
• Self‑starter, strong initiative, confidence and ability to work with little guidance
• Collaborative team player
• Positive attitude, sense of fun: is collegial and friendly
• Ability to juggle several tasks at once, to prioritise and manage own time
• Methodical, organised and excellent attention to detail
• Flexible attitude; embraces change, hard‑working, cost conscious and results‑driven
• Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman
• Technical Skills
• Excellent Word, Power
  Point and Excel skills
• Expert knowledge of Outlook
• Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary
• Touch typing speed of 50‑60 wpm and/or a formal typing certification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Front Desk Manager

Lisbon, Lisboa The Central House

Front Desk Manager - Join Our Vibrant Hostel in the Heart of Lisbon!

Who We Are:

We are a leading Spanish hostel chain known for creating vibrant, social, and unique experiences for travellers worldwide. Our Lisbon hostel, located in the heart of the city, is looking for a Front Desk Manager to lead the reception team and support the General Manager in the day‑to‑day operations.

What You’ll Do:

As Front Desk Manager , you will be the heartbeat of our hostel, ensuring smooth operations and a fantastic guest experience. Your key responsibilities will include:

Guest Experience & Front Desk Operations

• Provide outstanding customer service, ensuring every guest feels welcomed.
• Handle guest complaints and ensure quick resolution to maintain satisfaction.
• Ensure no excessive customer balances and review daily cash transactions.
• Train and mentor the front desk team to deliver top‑handed service.
• Plan and organise shifts, schedules and vacation planning.
• Promote a positive and collaborative working environment.
• Respond to online guest reviews (Trip
  Advisor, Booking, Google, etc. ) and maintain our strong reputation.
• Establish partnerships with companies and event organisers to boost business.

General Operations & Maintenance

• Coordinate with housekeeping and maintenance teams to ensure room readiness and cleanliness.
• Monitor and control stock levels of reception and operational supplies.
• Ensure compliance with company policies and industry regulations.

What We’re Looking For:

• Degree in Tourism, Hospitality Management , or relevant experience in accommodation management.
• Minimum 1 year of experience in a similar role (hostel/hotel experience preferred).
• Proficiency in Microsoft Office (Word, Outlook, Power
  Point).
• Native in portuguese and fluency in English is essential; additional languages are a plus!
• Knowledge of MEWS PMS is highly valued.
• Ability to start immediately .

What You Bring to the Table:

A team player with strong leadership and organisational skills; a passion for customer service; a proactive, problem‑solving mindset with excellent communication skills; a love for travel, social environments, and cultural diversity; a positive attitude and a willingness to learn, grow, and have fun !

Why Join Us?

Work in a dynamic, multicultural environment in the heart of Lisbon.

Be part of a growing and innovative hospitality brand.

Career growth opportunities within our expanding hostel chain.

A fun, friendly and vibrant workplace where every day is an adventure!

Ready to Apply?

If you’re excited about this opportunity and want to be part of an amazing team, send us your CV today!

We can’t wait to meet you!

Assistant Front Desk Manager

The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance with Guest Services Vision and Mission Statement. Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. Ensure that the Guest Services team is empowered to achieve these goals and establish a reputation for prompt and industry leading service. The Assistant Front Desk Manager will coach and mentor the Guest Services team, emphasising empowerment and focusing on a desire to find permanent solutions to guest feedback. Primarily focused on being visible at the desk to provide all services of the Guest Services desk including but not limited to lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements. Leads by example in displaying exceptional customer service by being readily available to always assist the Guest Services Team.

Qualifications:

• Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore‐side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
• Should be able to utilise and administer the progressive disciplinary action process through coaching and counselling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to achieve overall established timeframes for the Guest Services division operation.
• Should harbour a flexible outlook towards placement throughout the fleet, considering changing fleet‑wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment.
• Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required.

Essential Duties and Responsibilities :

• Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons.
• Ensures proper manning of the front desk during all meetings. Facilitates exceptional front desk service by effectively utilising experienced team members and new hires in the schedule while considering appropriate language coverage.
• Develops new ways to enhance and enrich the Guest interaction and service, either one on one or over the telephone with Guest Services. Maximises solutions and minimises concerns to root causes of Guest issues.
• Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assigns duties and responsibilities to team members. Observes and evaluates team members to ensure high quality standards are met. Utilises all performance management tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to drive accountability and enhances career development opportunities.

Cargo

Lisbon, Lisboa SANA Hotels

Hoje

Back Office Assistant

What we offer: