(native French) Customer Support Consultant, crypto (Portugal, remotely) Porto

Overview

(native French) Customer Support Consultant, crypto (Portugal, remotely)

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and
  - lasting relationships with customers
• Meet team KPIs
• Always be
  -
  - date with
  - edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed

• Native French and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Experience with CRM systems

Benefits and perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and
  - lasting cooperation
• Greenhouse conditions for
  - development
• The terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

Support
Your
App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs around the world. We treat our team like our clients, providing unlimited care and a positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.