Native German: Customer Service Agent (Non-Voice) Porto

Native German: Customer Service Agent (Non-Voice)
Porto
Porto, Porto District, Portugal

Native German:

Customer Service Agent (Non-Voice)

- Full-time

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

Proud of our Finnish heritage, Brick
Brands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment, and overall increased customer engagement across various languages and cultures.

Brick
Brands is a
- growing company offering numerous opportunities and valuable learning experiences, opening doors for talented individuals to join our global team. We embrace diversity and inclusivity, which are the first steps in building better relationships and conversations. Brick
Brands is always looking for
- starters with a passion to excel and join us in our mission:

Create opportunities for brands and communities to speak.

As part of a
- paced environment, the need for additional resources is constant. We aim to build a pool of talented individuals through ongoing recruitment, seeking those interested in social media, marketing, and customer experience to learn the Brick
Brands Way.

What does the team say about Brick
Brands?

Great flexibility, support, and communication

Friendly and professional environment

Great place to work remotely

Diverse with lots of opportunities

I’ve never enjoyed a job as much

Summary of the Role

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and supporting the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other
- generated content. Additionally, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market.

Here’s What You Will Do:

• Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
• Respond to potential customers via chat, email, direct messages, and app store review sections.
• Identify trends or issues within customer communications (text, memes, or media) and stay updated on social media and app store lingo.
• Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
• Analyze user feedback to make informed moderation or escalation decisions promptly.
• Work closely with the client to ensure app communities are safe and aligned with brand values and user guidelines.
• Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
• Handle public and private customer care issues across social media.

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• MUST be at C1 or C2 level in German, B2 level will also be considered. Actual certification is not mandatory but is advantageous.
• Ability to understand nuances, sarcasm, etc. , in German
• Fluent in English, both written and oral
• General knowledge and interest in social media platforms
• A good home environment with a stable internet connection
• Customer service skills and experience working in a
  - voice account
• Experience as a content moderator or engaging across social media platforms is a plus
• The ability to work an 8-hour shift, Monday - Friday, weekends off

The Perks Brick
Brands Offers:

• 100% Remote position
• Continuous learning and career growth opportunities
• Competitive compensation based on location market rates
• Opportunity to work with innovative global brands
• Inclusive environment where feedback and suggestions are valued
• Work in a diverse, global team environment

Fluent/Native in German? Can hold a solid conversation in German? If you meet this basic requirement and are interested in social media and joining a global team, kindly send your CV in English!

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