Nearshore Sector | ServiceNow Business Analyst Lisboa

Overview

Nearshore Sector | Service
Now Business Analyst

Join Devoteam in launching our
- new Service
Now nearshore hub in Portugal, supporting major European clients. As a Service
Now Business Analyst, you’ll translate business needs into powerful Service
Now solutions, influencing design, functionality, and adoption from the start.

What You’ll Do

• Gather, analyze, and translate business requirements into clear Service
  Now specifications.
• Collaborate with developers to ensure technical solutions align with business goals.
• Lead workshops and stakeholder meetings to capture needs and enhance UX.
• Contribute to solution design for ITSM, ITOM, HRSD, CSDM, and custom apps.
• Support estimations, proposals, and documentation for new initiatives.
• Promote adoption and best practices for Service
  Now usage.

Qualifications

• 3+ years as a Service
  Now BA or Consultant.
• Strong understanding of Service
  Now capabilities and modules.
• Excellent communication, facilitation, and stakeholder management skills.
• ITIL or Service
  Now certifications are a plus.
• Fluent in English.

Why Devoteam

• Be part of a new hub from day one — help define culture, processes, and best practices.
• Work on strategic,
  - impact projects across Europe.
• Flexible hybrid (Lisbon/Porto) or potential full remote.
• Career growth in a multinational leader in digital transformation.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.