Nestlé: Middle Backoffice Specialist (Danish Viseu

Nestlé: Middle Backoffice Specialist (Danish
Viseu
Viseu, Viseu District, Portugal

**We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector**:

**Nestlé Business Services. **They are currently looking to strengthen their team with a **Demand Capture Specialist (Orders Management) for the Nordics Market. ****Main responsibilities**:

- Ensuring Demand is captured within Global and/or Market SLA´s, through both manual and electronic order methods;



- Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;



- Perform periodicactivity relevant review´s with stream Lead Contribute to Continuous- Improvements programs and standardization of processes across all markets in scope, whenever possible;



- Analyze and check KPIson quality of services provided and present during Daily Operational Reviews (DOR’s);



- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving. **Ideal Profile**:

- Bachelor’s degree in Business, Finance, Economics, Logistics or similar is a plus;



- Previous Customer Service and/or Order to Cash (O2C) experience is an advantage;



- **Fluent in English;

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- **Fluent in Danish;



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- Strong problem solving and analytical skills;



- Customer orientation;

- Able topropose and implement improvements in procedures. **We offer**:

- Direct contract with our client. - Competitive salary and annual bonus according to your performance. - Flex Benefits - you can chose what benefit is more suitable to you. - Remote or hybrid work schedule - must live in Portugal. - Career progression and possibilities for International Career. - Initial and continuing training. **We're waiting for you!**- //pt. Gigroup. Com/politica-de-privacidade/. _