Net Support Lead Lisboa

Net Support Lead
Lisboa
Lisboa, Lisboa, Portugal

K&K Social Resources & Development Gmb
H
is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in
Portugal
,
who is actively hiring candidates to expand their teams.

Role:. Net Support

Location: Lisbon, Portugal- Hybrid

Employment type: B2B contract

Contract duration: 6 Months+ Extension

Language requirement: Fluency in English & Portuguese

Roles & Responsibilities:

• Work allocation and provide guidance to Operate team (technical / process etc. )
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities
• Proficient in language French & German and good communication with the Business users
• Should have Good Team Management, Stakeholder, Reporting and leadership skills
• Strong ITIL Knowledge and process implementation experience required
• Disaster Recovery and Business continuity experience
• Manage Weekly and Monthly Service review reporting to the customer and stakeholders
• Risk Management & Escalation handling experience
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and
  - party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of
  - party software.
• Technical skills required include, but are not limited to the following: Dotnet Full stack (C#, ASP. NET, SQL, JS, TS (Angular
  JS), HTML, CSS, Linq, Entity Framework)

Note: Applicants for employment in Portugal should possess work authorization which does not require sponsorship by the employer for a visa.