Network Operations Center (NOC) Technician Oeiras

Overview

Network Operations Center (NOC) Technician – Mid-Senior level, Full-time, based in Tagus Park, Oeiras. Hybrid workplace (maximum 3 days per week in the office).

Your Responsibilities

• Handling user requests via phone or through the incident management system (Service Desk)
• Logging all requests (incidents and service requests)
• Performing initial troubleshooting directly with the user
• Escalating issues to the 2nd Line team or other relevant entities
• Closing requests with detailed documentation for future analysis
• Providing status updates to end users and/or the client

Qualifications

• Over 3 years of experience in technical networking roles, preferably in a NOC environment
• Solid knowledge of TCP/IP networks, including IPv4 and IPv6 implementations
• Understanding of routing protocols, especially BGP
• Experience with SDWAN
• Familiarity with technologies such as: Ethernet, GPON, MPLS, VPLS, SNMP, VRRP, HSRP, VLAN (802. 1q), ACLs, L2TP, Radius, IPSEC, GRE
• Knowledge of ITIL best practices
• Strong communication skills and ability to interact with technical and
  - technical stakeholders
• Proactive, autonomous, and able to handle pressure
• Availability to work in rotating shifts (7h30-15h30; 15h30-23h30; 23h30-7h30)

Mandatory Technical Requirements

• CCNA or CCNP Enterprise certification

Additional Information

• Location: Tagus Park, Oeiras
• Workplace type: Hybrid (max. of 3 times per week in the office)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting