Network Support Technician | French Speaker

Network Support Technician | French Speaker

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500, 000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, Io
T, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co‑living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Network Support Technician | French Speaker to be a part of our NOC team. You will be responsible for performing excellent customer support through advanced technical knowledge, proactive maintenance, effective communication, efficient task execution, and collaborative problem‑solving to achieve high customer satisfaction. This position is based in the city of Maia in Portugal.

Key Responsibilities

• Execute assigned support tickets, tasks, and shifts, ensuring fast and effective resolution.
• Professionally handle customer/guest phone calls during assigned shifts.
• Resolve complex tickets, collaborating closely with Senior Support or Systems Engineers.
• Perform assigned preventive maintenance tasks following defined guidelines and scripts.
• Coordinate remote support activities and task execution with field technicians.
• Execute assigned project tasks and work orders, ensuring timely completion.
• Remotely coordinate project execution with field technicians and subcontractors.
• Conduct project handovers, including the preparation of the final technical report.
• Ensure full compliance with Technical Consultancy and company processes.

Must Have

• Technical Course or Diploma in Networks, Electronics, or Computer Engineering.
• Fluency in French and English.
• Understanding of network protocols.
• Experience in network and telecommunication systems.
• Availability to work in shifts.

Nice to Have

• Passionate about network and telecommunication systems.
• Additional languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture.
• Real responsibilities and autonomy.
• Expand your knowledge of various countries and regions.
• Great career opportunity in a fast‑evolving technology company.
• Contribute to the greater experience of millions of travellers around the world!

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting