New Accounts Analyst Lisboa

New Accounts Analyst
Lisboa
Lisboa, Lisboa, Portugal

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile
- up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600, 000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The New Accounts Analyst reviews documentation provided by the sales team, ensures compliance with Due Diligence procedures, and verifies information for regulatory approval. The role involves supporting the sales team to maximize registrations efficiently and accurately. It also includes being the main contact for supporting agents, collecting competitor information, and providing updates to support company growth.

Roles & Responsibilities

1. Review and Approval of Applications: Assess applications submitted by the commercial team, ensuring all criteria are met before approval.
2. Onboarding and System Setup for New Agents: Configure new agents in the system
   - licensing, ensuring accurate information entry.
3. Support for the Commercial Team: Help meet monthly targets by providing guidance and troubleshooting.
4. Handling Regulatory Requests: Respond to regulator inquiries with required documentation.
5. Creating User Accounts for Agents: Ensure documentation is complete before account creation requests.
6. Managing Bank Account Updates: Oversee and process bank detail changes, ensuring compliance.
7. Issuing YBKs: Generate and deliver YBKs for new agents as needed.
8. Unblocking Client Accounts: Validate documentation for unblocking accounts.
9. Customer Support Calls: Assist clients with account issues.
10. Amendments: Keep agent details
    -
    - date in the system.
11. Agent Status Management: Update agent operational statuses.
12. Reporting: Send reports on agent closures and bank changes.
13. Record Keeping: Maintain organized agent checklists.
14. Main Point of Support: Support agents as the primary contact.
15. Meetings and Monitoring: Conduct monthly reviews and monitor business evolution.
16. Competitive Intelligence: Gather information on competitors’ pricing and rates.
17. Customer Engagement: Attend to agents in the assigned area.
18. Periodic Reports: Prepare reports for management.

Position Requirements

• Proficiency in Microsoft Office Suite.
• English required; third language is a plus.
• Good communication and interpersonal skills.
• Ability to prioritize tasks effectively.
• Strong organizational skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance