Night Auditor | Hospes Infante Sagres Porto Porto

Night Auditor | Hospes Infante Sagres Porto
Porto
Porto, Porto District, Portugal

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Themomentagueststepsintooneofourhotels, theywalkintoagenuinelymemorableexperience. Asa
Night
Auditor, you’llnotonlybethepersontheyrelyontohandletransactions, offerlocalinsightsandanticipateeverydetailofafriction-freeexperience. You’llalsocreatethewarmatmospherethatmakesourguestsfeelathomeinanylocation.

Yourdaytoday

Bethewarmwelcomethatkicksoffamemorableguestexperience

Takeandmanageguestbookings, up-sellingopportunitiesandtellingthemaboutwaystoimprovetheirstay

Handlecashandcredittransactions

Starteverystayrightbyswiftlycheckingguestsinandout-take
IDs, handoutroomkeys, andcontrolandreleasesafetydepositboxes

Stayonestepaheadofguests’needs recordandactontheirpreferences, andhandletheirmessages, requests, questionsandconcerns

Beatrustedcontactforallguests. Helpthemwithanythingfrombillissuestolocalknowledge, andloopinmanagementwhennecessary

Staysafeallthetime. Followingoursafetyprocedures, you’llreportallincidentsandwearanyprotectivegearneeded

Takeprideinyourappearanceandplaceasabrandambassador

Alwaysknowwhateventsandactivitiesareontheday’sschedule

Jumpintootherad-hocdutieswhenyourcolleaguesneedyourhelp

Whatweneedfromyou?

• Communicationskills-guestswillneedtocometoyouwithconcernsaswellascompliments, soyou’llbeeasytotalkto
• Yourproblem-solvingskillswillturnissuesintoopportunitiessoeveryguestleaveswithgreatmemories
• Fluencyinthelocallanguage-extralanguageskillswouldbegreat, butnotessential
• Previousfrontofficeorguestserviceexperience, withtheabilitytoworkindependentlyovernight.
• Strongproblem-solvinganddecision-makingskills, withconfidencetomanageincidentsalone.
• Abilitytohandlelatecheck-ins, earlycheck-outs, andguestsupportwithprofessionalismandempathy.
• Actsasthesoleguestcontactpointthroughoutthenightshift.
• Inchargeofclosingthefinancialday, includingreconciliationsandreporting.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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