Night Auditor - ME Lisbon Lisboa

Press Tab to Move to Skip to Content Link

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Overview

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, part of the prestigious Meliá Hotels International group. Known for its
- garde design, exceptional service, and vibrant atmosphere, ME Lisbon provides unique and memorable experiences for both leisure and business travelers.

Mission: As Night Auditor, you will be responsible for ensuring guest satisfaction overnight, handling
- ins,
- outs, and requests with warmth and professionalism. Additionally, you will manage financial reconciliations and reporting tasks, guaranteeing accuracy and compliance with company standards.

What will you have to do?

• Deliver exceptional guest service during the night shift, including
  - in,
  - out, and handling special requests.
• Monitor and oversee hotel safety and security overnight, ensuring a safe environment for guests and colleagues.
• Perform daily auditing and reconciliation of financial transactions, ensuring accuracy and compliance with internal procedures.
• Prepare nightly reports and share relevant updates with management and morning teams.
• Coordinate with other departments, including Housekeeping and Maintenance, to address guest needs efficiently.
• Handle guest feedback, inquiries, and complaints professionally and promptly, always aiming to exceed expectations.
• Ensure the Front Office area is
  - organized and ready for morning operations.
• Support the implementation of brand standards and operational procedures, maintaining the highest level of service excellence.

What are we looking for?

• Previous experience in a Front Office or Night Auditor role, ideally in a luxury or lifestyle hotel.
• Fluent in Portuguese and English (spoken and written); additional languages are a plus.
• Strong numerical and analytical skills with attention to detail for auditing and reporting tasks.
• Excellent communication and
  - solving abilities, with a proactive and
  - oriented mindset.
• Knowledge of hotel PMS systems (Opera experience preferred).
• Ability to work independently overnight, demonstrating responsibility and initiative.
• Degree or certification in Hospitality Management or related area preferred.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

If you want to be “ Very Inspiring People “, follow us on: