Night Supervisor

Job Description - Night Supervisor (HOT0C2P0)

Job Description

Job Number

Night Supervisor (Job Number: HOT0C2P0)

Work Locations

Duo Hotel Lisbon, Curio Collection by Hilton Rua da Boavista 51 - 59 Lisbon 1200-109

Responsibilities

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints are managed, recorded and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an
  - conscience manner
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Ensure the hotel maintains high standards of cleanliness and an orderly appearance overnight by guaranteeing that all corridors are neat and tidy (i. e. remove room service trays, glassware when needed).
• Complete other tasks as directed by hotel management
• Compile adequate handover to Early staff / Duty Manager

Qualifications

• Previous supervisory experience in Front Office within the hotel industry
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Positive attitude and good communication skills

Additional Requirements

• Excellent knowledge of the hospitality industry
• Previous experience as Night Auditor or Night Supervisor
• Language proficiency: Portuguese & English are mandatory (other languages are a plus)
• Fire, health and safety training certification (preferred)
• Previous experience with Front Office Management Systems

Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious
- service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full‑time

Brand: Curio Collection by Hilton

Job Type

Guest Services, Operations, and Front Office