Noc Engineer Lisboa

Overview

We are looking for a NOC Engineer for a telecom company that owns and operates the world’s fastest route between Europe and Latin America.

Responsibilities

• Responsible for keeping a continues monitoring of the network and all auxiliary systems that support all the operation, analysing all events on a short and effective time, responding to all network issues, incident reporting, debug and troubleshoot;
• The NOC engineer works on
  -
  - clock team model providing 24x7 coverage to ensuring maximum uptime of production network by monitoring and ensuring timely resolution of incidents;
• Responsible to ensure that service provision, test and deliver of new customer services are completed on time, “right first time, ” and within the defined timelines;
• The role provides first line of contact and support for both internal and external Customers in the way of informing, resolving or escalate incidents. Provide Route Cause analysis and reporting;
• Monitor 24x7 all active assets on the network, facilities and support systems;
• Operate and maintain 24x7 Network Operations Center (NOC) ensuring reliability and quality of services.

Qualifications

• Bachelor’s degree in Communication Engineering, computer science, information systems or a related field;
• Until 3 years of expert level
  - on skills with traditional networking technologies;
• Until 3 years of experience in a NOC or IT Service Desk role is desirable;
• Knowledge of subsea cable Operation and maintenance;
• Knowledge or experience on monitoring infrastructure;
• Availability to work on a 24x7 rotating shifts;
• Full written and spoken bilingual proficiency in English and Portuguese and/or Spanish.