Nordic Languages Client Service Manager, Lisbon Lisboa

Nordic Languages Client Service Manager, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Nordic languages Client Service Manager, Lisbon!

Job Openings Nordic languages Client Service Manager, Lisbon!

About the job Nordic languages Client Service Manager, Lisbon!

Client Service Manager with Nordic Languages neededin Lisbon, Portugal!

Are you a Dutch, German, Swedish, Norwegian, or
Finnish speaker and Certified in:

ITIL V3/v4, CISCO CSM? Then look no further!

Position:

Client Service Manager

Location:

On-site in Lisbon, Portugal

Employment Type:

Permanent

Are you passionate about delivering exceptional client service and fluent in one of theabove languages plus English? We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!

Key Responsibilities:

• Service Management Reviews:
  
  Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.
• Relationship Management:
  
  Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.
• Operational Excellence:
  
  Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.
• Performance Metrics:
  
  Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.
• Special Projects:
  
  Contribute to special projects and
  -
  - day improvements with a cooperative spirit.

Requirements:

• Education:
  
  Bachelors/Masters degree or equivalent in a related field.
• Certifications:
  
  ITIL V3/v4, CISCO CSM.
• Experience:
  
  Proficient in Power
  Point, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.
• Permanent Contract:
  
  Enjoy job stability with a competitive salary.
• Health & Insurance:
  
  Private health and life insurance from day one.
• Work-Life Balance:
  
  Monday to Friday working hours with a meal allowance on a card/voucher.
• Dynamic Environment:
  
  Be part of a supportive, innovative team in the heart of Lisbon.

Ready to take your career to the next level? Apply now and become a key player in our Lisbon office!

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