Nordics Customer Advisor Lisboa

Nordics Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

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Are you passionate about customer support? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and guidance to customers, resolving customer service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer service database;
• Troubleshoot issues using open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions;
• Fluency in Swedish, Finnish, or Norwegian (C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing speed of 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients is a plus;
• Good listening and empathy skills;
• Team spirit and flexibility.