Norwegian Customer Advisor for Abbott Diabetes Care - Portugal Lisboa

Overview

Norwegian Customer Advisor for Abbott Diabetes Care - Portugal at Foundever. Native Norwegian or fluent with strong English required. Based in Portugal; remote work with required EU citizenship or valid work permit.

Responsibilities

• Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
• Offer specialized customer support through written and phone communication
• Provide information regarding purchasing procedures, orders' tracking, and deliveries
• Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Norwegian (C2)
• Intermediate level of English (at least B2) for training and documentation
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture