Norwegian customer support- Lisbon

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About The Company

It is an international outsourcing company, well known worldwide.

Who We Are Looking For

• Speak proficiently (C1/C2) Norwegian and have a good English level (B2)
• Good communication and soft skills

Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver high calibre service for
  - sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What We Offer

• Complete paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Many other benefits

Important Information

It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Skills

• English fluency, outbound calls, inbound marketing, customer service, soft skills, English level B2, willingness to learn, good communication, client relationship management, CRM, sales support, customer support, Norwegian

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Wholesale

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