O2C Team Lead - Spanish Speaker (M/F/D)

O2C Team Lead - Spanish Speaker (M/F/D)
Santa Maria da Feira
Santa Maria da Feira, Aveiro, Portugal

Your new Company:

A global industrial company is expanding its Global Business Services (GBS) operations and establishing a regional GBS satellite in Portugal to support Europe operations. This centre plays a strategic role within a
-
- spoke model alongside the global hub in India and satellite operations in Asia.

This is your opportunity to join at the ground level and help shape GBS from the inside out!

Your new Role:

As an O2C Team Lead, you will lead one of the teams within the Order to Cash domain. You will manage, motivate and developing a team that delivers strong results that meet performance targets, enabling organisation to maximise its cash position.

Your responsibilities will include:

• In the design and transition phase, document O2C processes according to the defined methodology and ensure relevance of O2C processes are defined;
• Develop and document procedures and processes and acting as a subject matter expert involved in project work when required.
• Build, manage and motivate an O2C team, supporting the development of team members, defining and monitoring clear performance targets, and ensuring SLAs are consistently met or exceeded.
• Manage complex and escalated cases, oversee workload management and distribution, and identify and implement tactical performance improvements.
• Support employee onboarding and training, conduct regular performance reviews, and administer employee rewards to ensure continuous development and engagement.
• Monitor credit risks, receive payments and remittance advice, apply receipts (cash application) and manage unapplied receipts.
• Manage dunning & litigation, manage disputes and close the AR Sub‑Ledger.
• Billing process management and oversee the billing process to guarantee accuracy and adherence to deadlines.
• Reduction of aged debt, cash collection against target, improved Days Sales Outstanding, reduction in disputes and reduction in unallocated cash.

What you will need to be successful:

• 3-5 years’ experience in the O2C function.
• 2+ years’ experience in managing people.
• Strong command of verbal and written Spanish and English
• SAP and Sidetrade knowledge.
• Pro‑active, responsive and action‑orientated, with the ability to work in a constantly changing process environment and a desire to progress within the organisation.
• Strong interpersonal, people development and coaching skills, with experience in performance management and the ability to work with and influence all stakeholders.
• Experience in transformation projects and process improvements, with the ability to understand business policies and procedures as they impact the role and business activity.
• Ability to plan, manage and prioritise own and others’ workload, as well as collate, interrogate and manage data to create strategic direction based on data analysis.

What the Company can offer you:

• Be at the heart of enabling global GBS operations;
• Work in a multicultural, global team environment;
• Shape the employee and customer experience agenda in a growing organization.

Next Step:

If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.