OCS Support Technician

Job Description

You will be part of the Customer Support Department of Generix managing incidents and client requests for our Omni
Channel Sales Solutions.

Responsibilities

• Creation and processing of customer requests.
• Ensure the follow‑up of interactions (opening, closing, relaunching, customer notification, completion of technical information and escalation actions).
• Apply necessary actions for the first analysis of incidents to solve level 1 occurrences according to SLAs; provide alternatives and disclosure patches for customers.
• Manage the relationship with the customer: maintain proper communication until resolution of incidents and requests.
• Escalate incidents and requests to the appropriate services.
• Understand and apply procedures and instructions.

Qualifications

• Degree in Software Engineering, Information Technology, Mathematics or a similar field.
• Knowledge of SQL.
• Knowledge of Windows and Linux operating systems.
• Basic knowledge of network protocols (TCP/IP, HTTP, FTP) is a plus.
• Analytical and synthesis skills; comfortable on the phone to reassure customers.
• Ability to work in a team and be autonomous, following instructions and procedures.
• Fluency in French (mandatory); good level of English (plus), basic English required.

Additional Information

• Attractive compensation package.
• Excellent work conditions and environment (Centro Empresarial Lionesa).

EEO Statement

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Privacy Statement

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.

Company Overview

Generix Group is a leading Saa
S vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe. Our platform optimizes the management of physical, logical and financial flows through WMS, TMS, RMS, VMI,
- invoicing,
- reporting, EDI, P2P, O2C solutions. With nearly 850 employees, we support over 4, 500 companies in more than 60 countries, processing over 500 million invoices and 40 million order lines monthly.

Contact

For more information, please check our website: www.generixgroup.com/pt

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting