OLYMPIC CORE BANKING SUPPORT ANALYST – SENIOR (ON-SITE)

OLYMPIC CORE BANKING SUPPORT ANALYST – SENIOR (ON‑SITE)

Location: Lisbon, Portugal

Language requirement: Fluent English; candidates must already live in Portugal.

Experience: 5+ years in IT, 2+ years supporting banking products (e. g. , investments, corporate actions, loans, deposits, FX, remittances).

About the Role

You will support end‑users, manage incidents, handle business‑as‑usual (BAU) requests, and ensure smooth daily operations across the core banking ecosystem. This position requires strong analytical and problem‑solving skills in a fast‑paced production environment.

Important: Your CV must clearly list the mandatory technical skills and experience to be considered.

Key Responsibilities

• Deliver L2 application support to business users
• Manage incidents and escalates unresolved issues when required
• Ensure high service quality and maintain strong user relationships
• Adhere to SLAs and operational performance targets
• Maintain and enrich knowledge base documentation
• Handle support tasks in shift‑based operations

Technical Requirements

• AS400 and Unix troubleshooting – Mandatory
• Strong SQL and data analysis skills
• Familiarity with Service
  Now / JIRA is a plus
• Knowledge of Olympic or Midas core banking systems
• English: Fluent

Qualifications & Experience

• 5+ years total experience in IT
• 2+ years supporting banking products (e. g. , investments, corporate actions, loans, deposits, FX, remittances)
• Good knowledge of general ledger & accounting within financial products
• Experience in L1 & L2 support environments
• Availability to start ASAP
• 100% onsite in Lisbon

Soft Skills

• Analytical thinker with strong problem‑solving skills
• Excellent communication (written & verbal)
• Proactive, persistent, and growth‑oriented mindset
• Customer‑focused with strong relationship‑building ability

Important

To be considered, please ensure mandatory skills and tools are clearly listed on your CV.