Olympic Core Banking Support Analyst Lisboa

Olympic Core Banking Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

? Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a
- thinking enterprise.

? Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc. ) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

➡ Quantitative Finance

➡ Risk, Compliance, and Regulatory

➡ Operations and Finance

➡ Transformation and Organization

➡ Information Systems

In 2023, Quanteam generated a revenue of €74. 6 million.

? We are looking for an Olympic Core Banking Support Analyst.

MAIN TASKS:

• Provide L2 Application support to
  - users;
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships;
• Adhere to Service Level objective target and roadmap;
• Maintain / Enrich knowledge articles.

YOUR PROFILE AND SKILLS:

Technical Skills:

• AS400 and Unix troubleshooting skills – Mandatory;
• Strong knowledge on SQL queries, data analysis;
• Familiar with Production support tools like Service
  Now and JIRA is a plus;
• Olympic / Midas knowledge;
• English - Expert;
• Total 5+ years of overall IT experience;
• Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange);
• With good knowledge on general ledger and general accounting schemes of financial products;
• At least 1 to 2 years of experience as first &
  - line (L1 and L2 support).

Soft skills:

• Strong critical thinker with problem solving approach;
• Excellent verbal and written communication skills;
• Willingness to continually update and enhance skills;
• High level of persistence,
  - do attitude &
  - activeness.

? 100% at the Lisbon office.

? If you feel this opportunity is for you, send your CV and join our team!