ON SITE Customer Service Operator - Lisbon Call Center - German or French Speakers Lisboa

ON SITE Customer Service Operator - Lisbon Call Center - German or French Speakers
Lisboa
Lisboa, Lisboa, Portugal

ON SITE Customer Service Operator - Lisbon Call Center - German or French Speakers

2 days ago Be among the first 25 applicants

This job listing is for an SHG Consulting client.

WE DO NOT PROVIDE VISAS OR ACCEPT APPLICANTS FROM OUTSIDE OF PORTUGAL

Dear applicant, the role of the Operator is to handle requests from customers and employees, ensuring accurate information is collected in our Platform to enable smooth planning, execution, and billing of services:

• Ensure services are accepted by employees in a timely manner
• Troubleshoot issues with execution such as accessibility
• Check-in with customers during onboarding
• Process damages and quality issues
• Manage absences according to guidelines
• Update customers' payment information
• Answer employee questions regarding contracts and payroll
• Provide feedback to employees on performance, escalating when necessary
• Implement changes to employee contracts
• Contribute to planning and executing employee and customer events
• Make weekly calls to employees
• Follow up with clients on service quality
• Verify that new employees have updated availability on the platform

QUALIFICATIONS:

Language Skills:

Fluency in German or French

Legal and Location Requirements:

• You must have the legal rights and necessary documents to work in Lisbon, Portugal.
• You live in Lisbon or are willing to commute or relocate for this
  - site position.

Personal Attributes:

Ambitious, committed, focused on
- improvement, with exceptional interpersonal skills, excellent communication and telephone etiquette, and strong client relationship experience.

Application Requirement:

Please include your salary expectation (net per month) when applying.

This is an
- site position located in Lisbon.