Onboarding & Training Specialist - English & German Speaking (M/F) Lisboa

Onboarding & Training Specialist - English & German Speaking (M/F)
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

col-narrow-left

Client:

D-edge Hospitality Solutions

Location:

Lisboa, Portugal

Job Category:

Other

- $0-0/monthly

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

05. 05. 2025

Expiry Date:

19. 06. 2025

col-wide

Job Description:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission: Every day, we help more than 18, 000 hotels worldwide to develop their online visibility and sales through
- edge
- based
- commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures: D-EDGE is the European No. 1 and World No. 3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s
- expanding ecosystem is a positive place to do business and grow.

Values: At D-EDGE, we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an
- opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Your Scope:

Ensure successful activation/implementation for D-Edge Suite of products following detailed guidelines and checklists respecting the SLA, as well as guiding and conducting training sessions for D-EDGE customers.

After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

Who We Are:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission: Every day, we help more than 18, 000 hotels worldwide to develop their online visibility and sales through
- edge
- based
- commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures: D-EDGE is the European No. 1 and World No. 3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s
- expanding ecosystem is a positive place to do business and grow.

Values: At D-EDGE, we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an
- opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Your Scope:

Ensure successful activation/implementation for D-Edge Suite of products following detailed guidelines and checklists respecting the SLA, as well as guiding and conducting training sessions for D-EDGE customers.

After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

What You’ll Be Doing:

• Set up products included in the contract for the hotel
• Ensure processes are followed for smooth activation/implementation
• Follow the onboarding journey
• Collect all required information for proper product configuration from the Account Manager/Sales team and the client
• Record and update all activation/implementation tasks and statuses into Salesforce CRM
• Log tickets properly in Salesforce CRM for issues during activation/implementation
• Stay updated on D-EDGE products and features
• Manage online or
  - site training sessions
• Understand and analyze customer needs

What You’ve Got:

• The job has been tailored for you if:
• You are proactive and can work independently
• You are flexible, with strong analytical skills and attention to detail
• Problem-solving skills
• Teamwork skills
• Project Management skills
• Outstanding communication and writing skills
• Experience with B2B technology companies or hotels
• Knowledge of Hospitality, GDS, or OTA
• Google Suite proficiency
• You are native or fluent in German and fluent in English

Additional Plus:

• Training and teaching experience is a plus

Why You’ll Love Us:

• D-Edge is Remote Friendly: 2 days in the office per week
• Meal vouchers
• Health insurance
• Accor Employee Card: Discount on hotel bookings
• 12 days per year for NGO projects
• Career development opportunities and internal growth options

Recruitment Process:

1. Telephone interview with Talent Acquisition Team (~30-45 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE (~60 minutes)
3. Final interview with Eliana Gazzetta, Global Head of Onboarding (~40 minutes)

. . . and welcome to D-EDGE :)!

Please note we will ask for work references. We process your data according to our Candidate Privacy Policy.